What is an insurance investigator?

As part of the investigation process the CTP insurer will appoint an investigator to speak to the drivers of the vehicles and all witnesses. As part this investigation they will most likely contact you to provide a statement as to the circumstances surrounding the accident and the nature and extent of your injuries.

You should provide a statement to the investigator; however you should only do so with the assistance of a lawyer.

It is important that the information contained in the statement is accurate and relevant. Often insurance investigators can put their own spin on your words in completing a statement and you need to be careful with how the statement is worded. It is essential you have a lawyer assist you in completing any statement provided to the insurer or their investigator.