What is the CARS process?

If you cannot reach an agreement with the insurer about procedural matters or the amount of compensation you are entitled to receive for your claim then the matter can be resolved through the Claims Assessment & Resolution Service (CARS) of the Motor Accidents Authority of NSW.

CARS can decide disputes including:

  • Whether a late claim can be made.
  • Whether an insurer can reject a claim form for being incomplete.
  • Whether the insurer can reject a claim for failing to report the accident to the police.
  • The amount of compensation you are entitled to receive as a result of your injuries. This is known as a General Assessment.

If you are unable to agree with the insurer and you need to file a General Assessment you will need the assistance of your Lawyer. You will need a Lawyer to assist you in obtaining the necessary evidence to determine the full extent of compensation you are entitled to receive.

A determination by CARS is binding on the insurer however an injured person can elect to have the matter re-heard by the District Court of NSW.