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Duty of Care

The term ‘duty of care’ refers to the legal obligation to take reasonable care not to injure or harm another person. This extends to personal injury or death, damage to property, and economic loss.

If a person fails to exercise reasonable care they will likely be found negligent and therefore liable for the injury or harmed sustained.

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The law of negligence is contained in the Civil Liability Act 2002 (NSW) (CLA), and the CLA sets out three conditions that must be met for negligence to have occurred:

  1. The risk was foreseeable, or the risk is something that the person should have known
  2. The risk was significant
  3. There was a failure to take precautions, where a reasonable person would have taken such precautions

In deciding whether the duty of care law was breached, the court will look at the link between the negligence and the harm caused, the probability that the harm would occur, the extent of the harm caused, the burden of taking precautions, as well as the unique duty of care relationship.

The type of relationships that are covered by a duty of care claim are extensive. For example, a duty of care exists between:

  • Employer and employee
  • Doctor/hospital and patient
  • School and student
  • Premises owner or occupier and persons on that premises
  • Road user and other road user (pedestrians, bicycle riders, other motorists)

Common duty of care circumstances

While there are many duty of care relationships, some are much more common than others. In the following circumstances a duty of care exists at law:

Doctor and patient

The duty of care a doctor owes to their patients is very complex and exists in all doctor patient relationships. The duty of care in this relationship extends to and includes giving adequate advice, diagnosis and warning regarding risks, and outcomes and possible side effects. The duty of care also exists in the performance of surgery and other medical interventions.

There is also a duty of care between a hospital and its patients, and this duty of care requires that all hospitals provide their patient with reasonable medical care. Anything outside of this duty of care can be defined as medical negligence.

School and student

The duty of care owed in this relationship requires the teachers at the school, and the school itself to take reasonable care for the wellbeing and safety of the students under its control.

The duty of care in this relationship extends not only to physical wellbeing but also psychological wellbeing. For example, if a group of Year One students were not supervised at all during lunch break and a student was injured, the school would likely be found negligent as they did not provide adequate care and supervision for the children, who due to their immature age, need appropriate supervision.

Occupier of premises

The owner or lessor of a property has a duty of care to any occupants on its premises, (also known as occupiers liability). This duty extends to cover slips, trips and falls in venues such as hotels or clubs, shopping centres, and any other privately owned or occupied premises.

Therefore, if you were at your local shopping centre and you slipped on spilt milk on the floor and sustained an injury, it is possible that the supermarket had breached their duty of care to you, as they failed to provide an adequate system of inspection and cleaning of spills where the risk of serious injury was reasonably foreseeable.

Public Liability

Duty of care also extends to public liabilities. This includes injuries sustained in public parks, footpaths, trips on drainage pipes, roadworks, or man holes on public streets, or any other injury occurring on premises that is under the control of local government or other government bodies.

However, these cases are complex as the CLA provides extra protection to local government and government bodies. In order to establish negligence, you will have to prove that the government body had knowledge of the risk. For example, if you were injured by tripping on a footpath, in order to be successful in your negligence claim you would need to establish that the government body knew of the risk posed by the footpath. This could be established by proving previous complaints or injuries associated with the same fault.

As can be seen there are many different circumstances where a duty of care relationship exists, and not all of them can be listed here. All duty of care cases are different and the outcome depends on the circumstances of each individual case.

If you believe you have been injured due to someone else’s negligence, or you believe your injury was caused by someone who owed you a duty of care, it is advised that you consult an accredited professional in personal injury law as you may be able to recover monetary compensation, payment of medicals and treatment, and economic loss.

If you would like to discuss your potential duty of care claim, please contact Matthew Garling on (02) 8518 (02) 8329 9500 or mgarling@garlingandco.com.au.

Would you like assistance with your claim?

Complete our free, no obligation confidential case assessment form and we’ll get back to you within 24 hours.

Alternatively, we are available to talk by phone and email. Please contact our experienced accredited specialist personal injury lawyers to find out how we can help.

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00:50 16 Apr 24
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Garling &Co Lawyers were awesome, I called every compensation law firm and was told that I couldn't claim for compensation.The whole experience and process was simple and stress free.Mr Matthew... Garling and Allison deserve an accolades for the very best in client service. I would highly recommend their service to anyone.read more
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I want to thank Garling & Co so much for all the help they have given me and helped with my claim. We got the win last week and it was the best news I have gotten considering how much my life has... been turned upside down the past 2 years. Emma and Rebecca have been incredible to work with and explained everything from the start even when I had hesitation to go ahead regarding how much everything would cost or how fair it could go or even if I had a chance, but they explained everything thoroughly, so I understood it all. Thank you for making this process seamlessly easy and helping me get the win it will make things a little easy for me that's for sure financial thank you for all your help I cannot recommend you and your services enough. Thank you again.read more
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Utter professionalism from first phone call to final settlement. It was a pleasure to be represented by a firm that actually cares for their clients. From office staff, to paralegal and solicitor... Rebecca, Emma and Matthew thank you for your support and expertise throughout my claim. No wonder your firm has won many awards. I'm extremely happy with my outcome and can confidently recommend your firm.read more
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01:09 09 Apr 24
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06:11 02 Apr 24
Have had a rollercoaster ride with Garling and Co over the several years we have been battling the system that injured workers are faced with. The wheels of progress are slow within this system.... However Garling and co have always stood by me. Calls are returned and matters are always followed up in a timely manner.read more
Tyson Langanke (Five Star W.
00:30 02 Apr 24
I cannot recommend Matthew highly enough for anyone seeking a compensation lawyer. From the moment I reached out, Matthew went above and beyond to ensure that I felt supported and informed throughout... the entire process. No question was too simple for him, and he patiently took the time to explain every step we were taking, alleviating any stress or confusion I had.He not only provided expert legal guidance but also ensured that I fully understood the intricacies of my case. His clear communication made me feel confident and reassured during what could have been a daunting experience.Thanks to Matthew's exceptional expertise and personalized approach, I was able to navigate the complexities of my compensation claim with ease. His professionalism and genuine concern for my well-being truly set him apart.read more
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09:54 27 Mar 24
I recently had the pleasure of working with Garling and Co on my case, and I must say that their service was truly outstanding. From the initial consultation to the resolution of my case, they... displayed unwavering dedication and professionalism.The outcome of my case exceeded my expectations, and I am incredibly grateful for the hard work and diligence exhibited by Garling and Co. I have no hesitation in recommending this law firm to my family and friends, knowing that they will receive the same level of exceptional service.- Traceyread more
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05:11 26 Mar 24
Emma and Rebecca have looked after my husband's workers compensation claim over the last 3 years now. We have had positive outcomes from these claims and are now pursuing a work injury damages claim.... They have been amazing to deal with. They are genuine and empathetic over what has been a very stressful time for myself and my family over these last 3 years. Nothing is ever too much for Emma and Rebecca and they are always available to communicate with. We would highly recommend Garling and Co! Thank you Emma and Rebecca.read more
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01:16 26 Mar 24
So very happy with the service Garling has provided the care and help has eased a lot of worry I had when going through this process . Many thanks to the entire team

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