Motor Vehicle Compensation Claims – what you need to know

In this guide, we share the 6 critical items you need to know when making a motor vehicle compensation claim.

Updated June 2022

This guide sets out what you need to know to ensure the success of your motor vehicle accident third party claim.

Having an injury from a car accident that affects your ability to earn your regular income is stressful and frightening. To protect yourself long-term, you need to make sure you know all your legal rights instead of relying on what the third-party insurer tells you. It’s vital to educate yourself so you can secure your family’s financial security in case you end up not being able to return to the work you did before your accident.

You only get one chance and it’s vital to get it right; your future depends on it. The fact you’re taking the time to read this information shows you are serious about your claim. You are now on the right path to making sure your claim is as successful as possible.


By reading this guide, you have separated yourself from other claimants who do not educate themselves and make costly errors when claiming compensation for the pain and suffering they’ve sustained from a car accident.

People sometimes think that making a claim is a relatively straightforward process and they don’t need to seek legal advice. But that is a huge risk. You only get one chance to obtain compensation and if you don’t get it right, you won’t receive everything you’re entitled to.

Insurance companies and insurance investigators are experienced professional litigators who know how to defend and reduce compensation claims. They know what to look for from the beginning and the questions to ask that will help them put holes in your claim and reduce the amount of compensation they need to pay you. You need to understand how the system works and know what the CTP insurer you’re dealing with will do to ensure they have the upper hand when it comes to reducing your claim.

Six most important things you need to know when making a claim for compensation under the Motor Accidents Injuries Act:

1. You have just 28 days to claim statutory benefits.

Anyone who sustains an injury in a motor vehicle accident, no matter who is at fault, is entitled to receive weekly payments for lost wages and medical expenses for up to six months from the car accident date.

You can claim if you are injured as a driver, a passenger, a pedestrian, a motorbike rider or a cyclist. Anyone injured by a motor vehicle is entitled to claim for car accident compensation. You can even claim if the motor vehicle is unidentified or unregistered, such as in a hit and run; these claims are made against the “nominal defendant”.

To claim compensation for injuries sustained in a motor vehicle accident, start by completing an Application for Personal Injury Benefits form. You will find the form on the State Insurance Regulatory Insurance (SIRA) website at

You should complete the Application for Personal Injury Benefits form within 28 days of your motor vehicle accident. After it’s been received, the insurer will then have to immediately start paying your weekly wage and medical expenses. You can complete your application within three months of the motor vehicle accident, but the payments will only start from the date you submit the form.

To make an application, you need to have the following information:

  1. A police event number.
  2. A medical certificate from your GP that specifies your injuries and your fitness for work.
  3. Evidence of your income if you are making a claim for loss of income.
  4. Receipts for medical treatments you’ve paid for that you want to be reimbursed.

However, if the vehicle you were driving was uninsured and the accident was mostly your fault, you are not entitled to claim statutory benefits. You also cannot claim if you were charged with or convicted of a serious driving offence associated with the accident.

Additionally, you cannot receive car accident compensation if you are also eligible to receive Workers Compensation. In these circumstances, you will receive Workers Compensation instead of the benefits available under the Motor Accidents Act – not both.

2. To claim statutory benefits, the motor vehicle accident must be “verified”.

Verification means that the motor vehicle accident is reported to the NSW Police within 28 days of the event. This is extremely important because if the accident is not reported within 28 days, you may be prevented from claiming statutory benefits to start with, as well as common law benefits later on.

Usually, if the accident is serious enough, the police will attend the scene of the accident. You will be given a police Event Number. You need this Event Number to make a claim.

If the police did not attend the scene of your accident, you need to contact the NSW Police to report the accident and obtain an Event Number. You can report injuries in a car accident to the police by calling their assistance line on 131 444. Again, make sure you obtain an Event Number.

Reporting the accident to the police is a critical step in proving that the accident was genuine, and it prevents people from making exaggerated or false claims.

3. When will payment of weekly payments and medical expenses cease under the Statutory Benefits Scheme?

After you have claimed statutory benefits, the insurer will start paying weekly compensation payments and medical expenses if you cannot work for up to six months/26 weeks.

At around the four-month mark, the insurer will then make a decision about the following:

  1. Whether the motor vehicle accident was wholly or predominately your fault – or the fault of another driver; and
  2. Whether you have a “minor injury” as defined by the Motor Accidents Injuries Act.

You are then entitled to continue to receive weekly payments after the initial 26 weeks, but only if the insurer decides that:

  1. The accident was not wholly or mostly your fault; and
  2. That you do not have a minor injury.

A “minor injury” is defined as one or more of the following:

  1. A “soft tissue” injury;
  2. A “minor psychological or psychiatric” injury.

A soft tissue injury is defined as:

  • “An injury to the tissue that connects, supports or surrounds other structures or organs of the body (such as muscles, tendons, ligaments, menisci, cartilage, fascia, fibrous tissues, fat, blood vessels and synovial membranes) but not an injury to nerves or a complete or partial rupture to tendon ligaments, menisci or cartilage.”

The Motor Accident Regulations add the following:

  • “An injury to a spinal or nerve root that manifests in neurological signs (other than radiculopathy) is included as a soft tissue injury for the purposes of the Act.”

A minor psychological or psychiatric injury is defined as:

  • “A psychological or psychiatric injury that is not a recognised psychiatric illness.”

A whiplash-type injury to your neck or back is considered a soft tissue injury. However, if you have any tendon damage, ligament damage, scarring, head injury, neurological injury or similar, this is a “non-minor” injury.

When it comes to a psychological injury, an adjustment disorder (ie. an emotional or behavioural reaction to a stressful event or change in a person’s life) is not recognised as a psychological illness. That means you would need to demonstrate that you have PTSD from the motor vehicle accident to prove that your injury is non-minor.

It is the insurer that decides whether you have a minor injury, a major injury, or none at all. If you disagree with the insurance company’s decision, you should immediately contact an accredited specialist in personal injury law. That lawyer will be able to help you determine if your injuries are minor or non-minor and help you make an application to the Personal Injury Commission to challenge the insurer’s decision.

4. Make sure your doctor records all your injuries and problems from the motor vehicle accident.

It is critical that after any injury in a car accident, you consult your general practitioner as soon as possible and ensure they record all the injuries, pain and symptoms you’re experiencing, no matter how minor.

Often, hospitals and doctors concentrate on the most significant injury at the time of presentation and ignore or play down other aches and pains. Minor injuries can sometimes get worse, and if your doctor does not record them, this can cause problems later in a claim. For example, you are involved in a car accident and you sustain a neck injury as a result. But you also have a niggling pain in your shoulder – that you do not mention and the GP does not record. The insurer is sure to say that you never sustained an injury to your shoulder in the accident. Unless it is recorded in your general practitioner’s notes within days of the accident, this will be a problem later.

Make sure your GP records all injuries, niggles, aches and pains in all areas of your body you may have sustained because of the car accident. These can be also recorded in your physiotherapist’s notes, in hospital records, or in the records of any other medical professional you consult in regard to the treatment of your injuries.

To confirm the injuries you claim to have sustained, the insurance company or court will review all the medical records associated with your injuries and treatment. If those records don’t list all the locations of your pain, this may limit your claim for car accident compensation.

Most people are stoic and don’t like to complain. However, when it comes to making car accident claims, it’s vital that every injury detail is noted by your GP and your other health care providers. Give them the full picture of your injuries, and take the time to make sure they record everything fully and correctly.

5. Claiming for Common Law Damages – what is this?

You have a right to make a claim for common law damages (ie. lump sum compensation) for your injuries if:

  1. The insurer has accepted, or it has been determined that you have sustained, a non-minor injury; and
  2. The accident was not wholly or predominately your fault.

If the insurer accepts both of these aspects in your favour, you become eligible to receive common law damages. This entitles you to make a claim for lump sum compensation for two types of damages:

  1. Damages for “non-economic loss” – ie. pain, suffering and reduced quality of life; and
  2. Damages for “economic loss” – ie. past and future loss of income.

Non-Economic Loss

You can only claim damages for non-economic loss if you are assessed as having a whole person impairment of more than 10%. The assessment of whole person impairment is either agreed with the CTP insurer or determined by an independent doctor appointed by SIRA (

Economic Loss

You can claim a lump sum amount for past and future loss of income (including superannuation) if your injury prevents you from earning as much money as you did before the accident.

Time limit

You need to make a claim a claim for common law damages within 20 months following the car accident. You have a maximum period of 3 years from the date of the accident to file a claim in the Personal Injury Commission.

If you do not make a common law claim for damages within that time frame, the weekly payments will stop.

The assistance of a lawyer is strongly recommended to properly complete an Application for Common Law Damages form and submit it to the CTP insurer. Once that form is submitted, the insurer will continue to provide you with weekly payments and reimbursements for your medical expenses until your common law claim is finalised.

If you think you have a claim for common law damages, you should consult with an accredited specialist in personal injury law as soon as possible after your motor vehicle accident.

6. Choose the right lawyer to represent you in your claim.

Selecting the right lawyer is the most critical decision you can make in any compensation claim. You have one chance to obtain proper compensation and secure financial security for yourself and your family. If you choose the wrong lawyer, things could go very wrong.

The lawyer you choose to support you in your claim and who will be handling your case on a day-to-day basis should be accredited by the Law Society of NSW as a specialist in motor accident compensation law.

Your lawyer should be able to tell you at your very first consultation what your chances of success are, how much your case is worth, and how long it will take to resolve – at least as an estimate.

In large law firms, your first meeting will often be with a partner who is an accredited specialist, but who may not be the lawyer who personally handles your claim. Instead, your claim will be managed by a junior lawyer who is not as experienced and is essentially learning their job at the cost of your claim.

You deserve the best lawyer to work on your behalf; you’ll only get one chance to obtain proper compensation.

You also need to be aware of how your lawyer will charge you for legal costs. Many lawyers charge an hourly rate. This, in our view, can cause a conflict of interest between you and your lawyer. If the lawyer is charging by the hour, it’s to their benefit for your case to be as complicated as possible and to go on for as long as possible so they can charge you for more work hours. You on the other hand will want your case to be straightforward, clear-cut and finalised quickly with the best possible result. Therefore, we strongly recommend you find a lawyer who charges a lump sum amount based on stages of preparation rather than on an hourly basis.

In summary

Thank you for reading this far. As outlined above, the most critical decision you can make as far as securing accident compensation is choosing the right lawyer to represent you. To learn even more, check through our guide, How to Choose the Best Compensation Lawyer for your claim.” 

When it comes to motor vehicle accidents and accident compensation, give yourself the best chance of success by choosing a lawyer who:

  1. Specialises in personal injury law.
  2. Is an accredited specialist in personal injury law by the Law Society of NSW.
  3. Can tell you your chances of success and give you an estimate of how much compensation you could expect to receive at the very first consultation.
  4. Clearly explains their legal fees and how they will be charged.
  5. Communicates with you in a clear and straightforward manner. They answer your questions, and you feel trust in their answers.
  6. Isn’t simply convenient to your home or workplace. The most effective lawyers are predominantly located in the Sydney CBD close to the District and Supreme courts.
  7. As much as is possible, try not to choose a lawyer based simply on price. While it’s true that an experienced lawyer will charge more than a less experienced lawyer, it’s also true that they will achieve a far better result and get you the best financial outcome. An inexperienced lawyer will be charging you to learn on the job and is, therefore, more likely to make costly mistakes.
  8. Don’t just go for the first lawyer you find. All lawyers are not the same. There are good lawyers and not-so-good lawyers. With so much at stake, consider interviewing several lawyers before deciding who you feel most comfortable appointing to represent you.

If you have found this information helpful and would like to discuss your claim, contact Matthew Garling on (02) 8518 1120 or email or contact us through our website.

About Matthew Garling

Matthew Garling is an Accredited Specialist in Personal Injury Law approved by the Law Society of New South Wales. Matthew is also a member of Australian Lawyers Alliance a group of lawyers dedicated to fighting injustice from big businesses and insurers.

Matthew specialises in compensation law and has acted for thousands of injured people in work accidents, motor vehicle accidents and negligence cases. Matthew does not act for insurance companies, in fact insurance companies hate Matthew as he knows the inside secrets they use to prevent people from obtaining proper compensation. Most of Matthew’s clients are referred by other lawyers or doctors as these professionals know he is one of the best personal injury lawyers in Sydney.

Would you like assistance with your claim?

Complete our free, no obligation confidential case assessment form and we’ll get back to you within 24 hours.

Alternatively, we are available to talk through phone and email. Please contact our experienced workers compensation lawyers to find out how we can help.

No Win No Fee

You won’t be required to pay any fees until we win your case.

Industry Experts

We’re industry experts with over 20 years of experience.

Maximum Compensation

Our team of expert injury lawyers will help you get maximum compensation.

Yanthi S.
01:51 18 May 22
I engaged with Garling and Co to assist me for my weekly payment dispute with the insurance. I was upset with Natasha, as she didn't prepare me to the worse outcome or kind of negotiation in the... hearing. I assumed that as a Lawyer she should experience with the process or the way to solve the case. Even though I asked her what should I do or what would be happened in the hearing a week before but she didn't mentioned anything, and told me not do anything. But in the hearing she and the Arbitrator only gave me less than 5 minute to make decision and pushed me to accept the disappointed outcome and what she said totally different with what she said earlier. I don't trust her at all, her words is not consistent.I would like to express my appreciation to Matthew Garling who had stepped in to handle my weekly payment issue with the insurance. He is very professional, knowledgeable, easy to talk to and very humble. My disappointment earlier has melted away by his kindness and caring to resolve my issue which has came out the great outcome. Now I am satisfied with his expertise therefore I would not hesitate to let him to handle the case I might have in the more
Lynda S
00:34 04 May 22
For such complicated matters, it is extremely important to have a good team in your corner. The right team.Garling and co is just that and much more.They listen to you and care. They support you... during the entire process. You will have so many questions and they always return your calls and reply to your emails.Thank you so much to Renee, who explained everything to me and what to expect in details and really reassured me. The process felt less heavy and stressful because she was there. She was professional and so efficient. She took over my case from previous lawyer and I wish I could have met her first. She was available to answer the many questions I had along the way. There is also Kelli, she was the first person I got on the phone most of the time when I called and she is nice and very helpful, I had so many questions and doubts, I was stressed yet she had the patience to explain and seek answers to my questions.Natasha took over my case towards the end and she also was great in listening and supporting me and made sure to defend my best interests against the other side at all time.The Worker’s compensation process is very stressful, it can last for a long period. In my case it was three years and it is to the upmost importance to have people who treats you well, are professional and efficient.I am very satisfied with the outcome and I hope that this reviews helps the next person.Your assistance made the difference and I would have not been able to do it without your precious more
Melinda B.
23:57 04 Apr 22
Workers compensation and the medical-legal process is a complicated and a difficult process.If you are looking for a highly professional compensation/personal injury lawyer, I would without... hesitation definitely recommend Matthew Garling who is a genuine, caring & dedicated lawyer.Matthew, Allison Luck and co. are extremely professional, clear and concise with all communication and an exceptional support during the whole process of my claim, I felt confident and secure that I had made the right decision having Matthew represent me, they worked tirelessly and where 100% committed to getting me the best possible outcome.My case was complicated and Matthew never gave up fighting for me, he didn’t just take the first option for a quick and easy resolution.He and his team got me the best possible outcome for my WPI and I will be forever grateful for their hard work and diligence. I now have peace of mind knowing I have lifetime medical assistance and payment till retirement more
Jim M.
12:25 27 Mar 22
Garling and Co lawyers you have done again with Success for my TPD claim! Ms. Emma Perkins and her team have assisted my TPD claim with great success after the hard work, She is a very down-to-earth... person, professional, and highly knowledgeable with insurance claim law. She is very approachable and always willing to help and often reply my question of email after business hours. I will most delighted to recommend Garling and Co Lawyers. Ms. Emma Perkins and her team to any person who needs insurance claim law service like me. by Julieread more
Anthony N
22:13 17 Mar 22
I had Garling & Co Lawyers handle my workplace dispute, I could not be happier with the outcome, handled in such a professional way with excellent communication throughout the entire process.Natasha... and Kelli were very understanding in every aspect, requesting information via phone or email was never an issue, fast response times and helpful in every way. I HIGHLY RECOMMEND the team @ Garling & Co Lawyers. 👍read more
Yvonne M.
05:03 21 Jan 22
14:20 15 Jan 22
I would like to thank the entire team at Garling and Co for being in my corner throughout the worst years I've experienced in my life.I chose Garling and Co in the end after being seriously injured... at work and needing representation, something I should have done years prior.I met with over 12 other legal firms in Sydney. Large,medium, small and all in between. Some were friends, some family, some were sharks, many were pressuring, many promised the world, Matthew was not like that.Matthew was the benchmark as he was one of the first I spoke with and ultimately he stood out in the end as I felt he was the most genuine.From the outset to the conclusion, I found Matthew to be very polite, easy to communicate with and extremely down to earth.He explained everything simply, he had answers for any questions along the way. He told me it how it was, not just what I wanted to hear.Matthew is a genuine nice guy that runs a very efficient and professional law firm. I made the correct choice engaging him in my claims and would not hesitate in recommending him.Renee was also terrific in handling my TPD claim which was literally finalised faster then international postage.Allison, Rebecca and Kelli were all great, always.Thanks again Garling and more
mark S.
06:30 23 Dec 21
I found from my very first meeting With Matthew that he was upfront honest and to the point . He thoroughly investigated my claim and we agreed too proceed.The staff at Garling and Co are wonderful... and helpful and I was kept informed and upto date from day one till the end .They made me feel confident and secure and I know I had the best team possible for my best outcome .I can’t thank Matthew and the team for their wonderful serviceread more
Daniel F.
08:48 10 Nov 21
My wife suffered psychological injury.Never having similar experience she had to get legal advice.Workers compensation law is complex and she needed someone to help her navigate her way through.... There are many compensation lawyers but not all with enough experience and strong reputation . We have finally decided to go with Matthew and his team based on the independent website reviews .Looking back now we have made the right choice .There is lot of hurdles and having trustworthy lawyer with great communication skills on your side can make huge difference .My wife can now try to move on with the compensation she deserved.Thanks to Matthew ,Allison ,Emma,Rebecca and rest of the team. Thank you again.Daniel and Veerayaread more
K B.
07:35 28 Oct 21
When you work for an employer for a number of decades and suffer a debilitating injury, you expect compassion, support and belief that you are genuine. When you don’t get that and then also have to... deal with Workers Compensation Insurers it slowly breaks you.That's when you need amazing support like Matthew Garling and his team. From my first meeting with Matthew I was confident I was referred to the right guy. I couldn’t be more pleased with my outcome. Matthew is the Guru of workers compensation, he is professional, easy to work with, nothings a bother and most importantly he gets great results. Do not think twice about using Garling and Co Lawyers.Thank you Matthew, Renee, Allison and Kelli for your invaluable more
University of Technology, Sydney
Member of Law Society of New South Wales
Law Society of NSW Specialist Accreditation
University of Sydney
Legal Profession Admission Board of New South Wales
Google Rating