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Duty of Care

The term ‘duty of care’ refers to the legal obligation to take reasonable care not to injure or harm another person. This extends to personal injury or death, damage to property, and economic loss.

If a person fails to exercise reasonable care they will likely be found negligent and therefore liable for the injury or harmed sustained.

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The law of negligence is contained in the Civil Liability Act 2002 (NSW) (CLA), and the CLA sets out three conditions that must be met for negligence to have occurred:

  1. The risk was foreseeable, or the risk is something that the person should have known
  2. The risk was significant
  3. There was a failure to take precautions, where a reasonable person would have taken such precautions

In deciding whether the duty of care law was breached, the court will look at the link between the negligence and the harm caused, the probability that the harm would occur, the extent of the harm caused, the burden of taking precautions, as well as the unique duty of care relationship.

The type of relationships that are covered by a duty of care claim are extensive. For example, a duty of care exists between:

  • Employer and employee
  • Doctor/hospital and patient
  • School and student
  • Premises owner or occupier and persons on that premises
  • Road user and other road user (pedestrians, bicycle riders, other motorists)

Common duty of care circumstances

While there are many duty of care relationships, some are much more common than others. In the following circumstances a duty of care exists at law:

Doctor and patient

The duty of care a doctor owes to their patients is very complex and exists in all doctor patient relationships. The duty of care in this relationship extends to and includes giving adequate advice, diagnosis and warning regarding risks, and outcomes and possible side effects. The duty of care also exists in the performance of surgery and other medical interventions.

There is also a duty of care between a hospital and its patients, and this duty of care requires that all hospitals provide their patient with reasonable medical care. Anything outside of this duty of care can be defined as medical negligence.

School and student

The duty of care owed in this relationship requires the teachers at the school, and the school itself to take reasonable care for the wellbeing and safety of the students under its control.

The duty of care in this relationship extends not only to physical wellbeing but also psychological wellbeing. For example, if a group of Year One students were not supervised at all during lunch break and a student was injured, the school would likely be found negligent as they did not provide adequate care and supervision for the children, who due to their immature age, need appropriate supervision.

Occupier of premises

The owner or lessor of a property has a duty of care to any occupants on its premises, (also known as occupiers liability). This duty extends to cover slips, trips and falls in venues such as hotels or clubs, shopping centres, and any other privately owned or occupied premises.

Therefore, if you were at your local shopping centre and you slipped on spilt milk on the floor and sustained an injury, it is possible that the supermarket had breached their duty of care to you, as they failed to provide an adequate system of inspection and cleaning of spills where the risk of serious injury was reasonably foreseeable.

Public Liability

Duty of care also extends to public liabilities. This includes injuries sustained in public parks, footpaths, trips on drainage pipes, roadworks, or man holes on public streets, or any other injury occurring on premises that is under the control of local government or other government bodies.

However, these cases are complex as the CLA provides extra protection to local government and government bodies. In order to establish negligence, you will have to prove that the government body had knowledge of the risk. For example, if you were injured by tripping on a footpath, in order to be successful in your negligence claim you would need to establish that the government body knew of the risk posed by the footpath. This could be established by proving previous complaints or injuries associated with the same fault.

As can be seen there are many different circumstances where a duty of care relationship exists, and not all of them can be listed here. All duty of care cases are different and the outcome depends on the circumstances of each individual case.

If you believe you have been injured due to someone else’s negligence, or you believe your injury was caused by someone who owed you a duty of care, it is advised that you consult an accredited professional in personal injury law as you may be able to recover monetary compensation, payment of medicals and treatment, and economic loss.

If you would like to discuss your potential duty of care claim, please contact Matthew Garling on (02) 8518 (02) 8329 9500 or mgarling@garlingandco.com.au.

Would you like assistance with your claim?

Complete our free, no obligation confidential case assessment form and we’ll get back to you within 24 hours.

Alternatively, we are available to talk by phone and email. Please contact our experienced accredited specialist personal injury lawyers to find out how we can help.

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Graeme M.
04:22 29 Oct 25
Matthew Garling and his team have been excellent in dealing with my case. I am very happy with the result and the process to guide me through everything over the last two years. Most importantly... happy with the payout. Highly recommend if you’re thinking of claiming for an injury caused by another party.read more
Melanie F.
00:20 18 Oct 25
3 years ago, I got injured at work and at first I was denied getting any help from a certain insurance company so I looked up lawyers that could possibly help me getting what I was entitled to and I... am so glad Garling and co took on that responsibility to help me,I still have some way to go but Kerry Byrnes and her team have gone above and beyond for me I am so grateful I had her in my corner,I highly recommend Garling and co I don’t know where I would be now if not for guidance and understanding THANKYOU Kerry and team I am 1 happy customerread more
steve J.
00:38 29 Sep 25
Brilliant Service and I am always kept well informed. Definitely recommend this law firm to anyone seeking compensation lawyers. I really appreciate and thank Matthew and his wonderful team for their... incredible and sincere hard work they have put in for my case in the last couple of years. My family and I are blessed and very satisfied with our outcome. God Bless you Matthew Garling and your team.read more
Mark W.
10:50 17 Sep 25
Garling and Co. are an exceptional outfit. Matthew Garling is a talented lawyer and supported and surrounded by a great team of people including Allison Luck and others. What made Matthew... particularly impressive with my case were his ability to communicate complex legal processes and simplify options for the next steps, his genuine interest in the law, and his passion to seek appropriate compensation on my behalf. He was not ready to settle my case until I was ready to settle the case. I am very grateful to have had Garling and Co. 'in my corner' and would not hesitate to recommend this business to others.read more
Elyce
22:22 06 Sep 25
I never imagined this chapter would close, but it finally has.I cannot thank Joelle enough for the incredible support she gave me during one of the most challenging times in my life.Her... professionalism and genuine care throughout my claim process exceeded all my expectations.Whenever I contacted Garling and Co to speak with Joelle, I was assisted by Lynn. She was always polite, clear, and concise, and consistently showed empathy whenever I called or emailed.read more
Anonymous 1.
22:02 04 Sep 25
I was referred to Garling & Co Lawyers, after previously retaining another law firm who failed to progress my matter for a period verging on three years.This was extremely frustrating and damaging,... causing me a lot of unnecessary stress and unreasonable delays. After my first conference with Matthew, he understood the challenges that I had faced and that I wanted to resolve my matter with the defendant reasonably and in a timely manner.My matter was resolved at mediation and during the process, Matthew and Dallas Morgan (barrister), professionally communicated the procedure to me and they negotiated a reasonable settlement, that I was comfortable in accepting.Thank you to Matthew and Allison for being patient with me during the most challenging time of my life. I can now move on with my life and heal. Had I not retained Garling & Co Lawyers, I highly doubt my matter would ever have been resolved.read more
Sammy R.
01:07 04 Sep 25
Garling and Co have been the best lawyers. Kerry and Matthew have worked and been working on my case for a long time now. They have worked so hard and fought for my case every step of the way. They... are highly experienced in what they do, and are compassionate at the same time. I highly recommend this firm. My life changed in an instant when I was hit by a car, I will be forever grateful for the help they've given me. 10/10read more
Donelle L.
20:37 11 Aug 25
So very happy with the service Garling has provided with both of my claims from the start to the end cannot thank them enough Mathew and the team are the best
Rachel J
01:46 09 Aug 25
The level of service that Garling & Co provides is truely unmatched.Thank you to both Matthew and Allison for your professionalism & dedication throughout my journey of being a client.Matthew... provided me with genuine, factual and straightforward advice throughout the process and this made things easy to understand and put any uncertainty I had to rest. A complicated process ran smoothly and I always felt supported, knew where things were at and that I was in good hands.The communication at Garling & Co is exceptional. Every question I had, whether by email or phone was responded to in a timely manner and at every stage I was confident Matthew would be guiding me through the next steps - which he did, until my case was finalised.Thank you for upholding clients dignity and respect, these are values people like me need in such critical times of their lives. As a client, it is clear these values shine through. You provided me with a safe space where I was able to focus on my day to day challenges caused by my injuries, while you took care of the legal aspect on my behalf.Lastly, I’m grateful for your commitment to the work that you do and the care that you provide to people who find themselves in unfortunate circumstances beyond their control. And thank you so much for the very positive outcome that I received.read more
Ros P.
07:12 29 Jun 25
Staff polite, clear and concise. Explained well in a logistical manner. Overall a great service.

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