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Occupiers Liability

If you are injured whilst on someone else’s property, this is sometimes known as an occupier’s liability claim. Examples of such claims are slips, trips and falls in supermarkets or shopping centres, injuries sustained on leased premises, injuries in car parks, injuries in hotels or clubs, injuries on building sites or injuries on any premises that are owned or leased by someone else.

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What is an occupier’s liability claim?

The law of occupier’s liability is the duty of care by an occupier of premises or land towards visitors on those premises.  Whether the visitor is invited or uninvited and who suffers an injury during the course of their visit.

Occupier’s liability is that part of the law which sets the safety standards for households, companies, tenants and anyone else who is in control of land or building so they should make sure that those premises are safe for anyone who enters onto the premises.

If you are injured while on the premises occupied by another, and you sustain an injury as a result of the negligence of the occupier, then you can claim the occupier’s public liability insurance.

Occupiers Liability

In 1987 the High Court decided in a landmark case known as Australian Safeway Stores Pty Limited v Zaluzna that occupier’s liability should be dealt with in the same way as normal negligence.

The law in NSW for negligence is governed by the NSW Civil Liability Act 2002 (NSW).

To make an occupier’s liability claim in NSW, you still need to establish that the occupier of the premises owed you a duty of care and that they have breached that duty of care. The test of whether a duty of care has been breached is whether it was reasonably foreseeable that someone could sustain an injury and whether the defendant did what was reasonably necessary to prevent such an injury from occurring.

Examples could be a slip on a piece of food in a supermarket. A supermarket owes a duty to anyone entering upon their premises that the floor is clean and any spills are removed as soon as is reasonably practicable. If the spilled substance is on the floor for an unreasonable period of time, then the occupier will be found liable to pay compensation.

What compensation can be claimed?

If you can establish negligence against an occupier you are entitled to claim the following types of damages:

  1. Pain and suffering and loss of enjoyment of life – this is a lump sum amount payable for the pain you have suffered as a result of the injury and the effects that the injury has on your life. The maximum amount payable is now close to $600,000.00.
  2. Out of pocket expenses – you are entitled to claim the cost of any out of pocket expenses which include payment for medical treatment and any other expenses you have incurred as a result of the injury.
  3. Loss of income – you are entitled to claim both past and future loss of income that is caused by the injury.
  4. Care and assistance – you are entitled to claim domestic assistance provided to you for free by family and friends or paid commercial care by a cleaner or a gardener for example. Such compensation is paid as a one off lump sum amount at the conclusion of any claim.

Are there time limits to make a claim for occupier’s liability?

Yes, there are time limits in which to proceed with these types of claims. Usually you must proceed with this type of claim within three years from the date of which you knew or ought to have known you had a right to make a claim. Generally, it is best to ensure that you seek legal advice within three years from the date of your injury.

Every claim for compensation is different and the success of any claim depends on the circumstances of how the injury happened. It is therefore important to do the following if you have sustained an injury:

  • Report the injury to the occupier or owner of the premises.
  • Take photographs of the area where you sustained injury.
  • Take photographs of the injury.
  • Seek appropriate medical attention.
  • Consult with an Accredited Specialist in Personal Injury Law.

If you need assistance with your occupier’s liability claim, please do not hesitate to contact us as follows:

  1. Complete our FREE case assessment form HERE
  2. Email us at info@garlingandco.com.au
  3. Give us a call on (02) 8518 1120

Would you like assistance with your claim?

Complete our free, no obligation confidential case assessment form and we’ll get back to you within 24 hours.

Alternatively, we are available to talk by phone and email. Please contact our experienced accredited specialist personal injury lawyers to find out how we can help.

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Mark W.
10:50 17 Sep 25
Garling and Co. are an exceptional outfit. Matthew Garling is a talented lawyer and supported and surrounded by a great team of people including Allison Luck and others. What made Matthew... particularly impressive with my case were his ability to communicate complex legal processes and simplify options for the next steps, his genuine interest in the law, and his passion to seek appropriate compensation on my behalf. He was not ready to settle my case until I was ready to settle the case. I am very grateful to have had Garling and Co. 'in my corner' and would not hesitate to recommend this business to others.read more
Elyce
22:22 06 Sep 25
I never imagined this chapter would close, but it finally has.I cannot thank Joelle enough for the incredible support she gave me during one of the most challenging times in my life.Her... professionalism and genuine care throughout my claim process exceeded all my expectations.Whenever I contacted Garling and Co to speak with Joelle, I was assisted by Lynn. She was always polite, clear, and concise, and consistently showed empathy whenever I called or emailed.read more
Anonymous 1.
22:02 04 Sep 25
I was referred to Garling & Co Lawyers, after previously retaining another law firm who failed to progress my matter for a period verging on three years.This was extremely frustrating and damaging,... causing me a lot of unnecessary stress and unreasonable delays. After my first conference with Matthew, he understood the challenges that I had faced and that I wanted to resolve my matter with the defendant reasonably and in a timely manner.My matter was resolved at mediation and during the process, Matthew and Dallas Morgan (barrister), professionally communicated the procedure to me and they negotiated a reasonable settlement, that I was comfortable in accepting.Thank you to Matthew and Allison for being patient with me during the most challenging time of my life. I can now move on with my life and heal. Had I not retained Garling & Co Lawyers, I highly doubt my matter would ever have been resolved.read more
Sammy R.
01:07 04 Sep 25
Garling and Co have been the best lawyers. Kerry and Matthew have worked and been working on my case for a long time now. They have worked so hard and fought for my case every step of the way. They... are highly experienced in what they do, and are compassionate at the same time. I highly recommend this firm. My life changed in an instant when I was hit by a car, I will be forever grateful for the help they've given me. 10/10read more
Donelle L.
20:37 11 Aug 25
So very happy with the service Garling has provided with both of my claims from the start to the end cannot thank them enough Mathew and the team are the best
Rachel J
01:46 09 Aug 25
The level of service that Garling & Co provides is truely unmatched.Thank you to both Matthew and Allison for your professionalism & dedication throughout my journey of being a client.Matthew... provided me with genuine, factual and straightforward advice throughout the process and this made things easy to understand and put any uncertainty I had to rest. A complicated process ran smoothly and I always felt supported, knew where things were at and that I was in good hands.The communication at Garling & Co is exceptional. Every question I had, whether by email or phone was responded to in a timely manner and at every stage I was confident Matthew would be guiding me through the next steps - which he did, until my case was finalised.Thank you for upholding clients dignity and respect, these are values people like me need in such critical times of their lives. As a client, it is clear these values shine through. You provided me with a safe space where I was able to focus on my day to day challenges caused by my injuries, while you took care of the legal aspect on my behalf.Lastly, I’m grateful for your commitment to the work that you do and the care that you provide to people who find themselves in unfortunate circumstances beyond their control. And thank you so much for the very positive outcome that I received.read more
Ros P.
07:12 29 Jun 25
Staff polite, clear and concise. Explained well in a logistical manner. Overall a great service.
Chris G
01:25 23 Jun 25
My experience with Garling & Co has been a positive one throughout the claims process. Matthew, Emily, Emma and Rebecca have been responsive, understanding and supportive during my ongoing recovery.
Sandra C.
04:11 16 Jun 25
Garling & Co Lawyers were professional from start to finish. They made me feel like I was as important to them as all their clients. Emma Perkins and her team went over and above in all aspects to... exceed my expectations. Highly recommended.read more
Phillip R.
12:05 26 Apr 25
My case was extremely well managed by Garling & Co. I can highly recommend and commend Matthew Garling for his professionalism in handling my matter in a direct manner. Thank you.
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