Injury management explained
Worker's Compensation
29 April 2026
min read
Injury management is the safe and long term return to work plan made for an injured worker.
The injury management process will begin with your workers compensation Insurer referring you to a rehabilitation provider who will help you return to work.
You, your treating doctor, the insurance company and your employer are required by the Workers Compensation Legislation to co-operate and participate in the injury management process.
Both employers and employees have responsibilities when it comes to injury management.
What are my employers' obligations?
Your employer is obliged to:
- Attend to the injured worker as soon as possible
- Notify the insurance company of the injury within 48 hours
- Provide the insurance company with details of the injuries and circumstances of the injury
- Co-operate and participate with the insurance company to develop an injury management plan
- Implement and monitor a return to work plan for the injured work
What are my obligations as an injured worker?
You are obliged to:
- Accept suitable duties if offered by the employer
- Comply with the injury management plan and return to work plan
Note: If you fail to accept an offer of suitable duties or fail to comply with the reasonable return to work plan than the insurer may stop any weekly benefits you are receiving.
What are my treating doctors’ obligations?
Your doctors’ job is to oversee your medical management and your recovery from injury. The insurer cannot tell you which doctor to consult or dictate what type of treatment is to be provided by your doctor.
These matters are solely up to you and your doctor. The insurer can only decide whether or not they will pay for such treatments suggested by your doctor.
Note: The insurer is required to pay for all reasonable and necessary treatment that is related to your injury.
The nominated treating doctor is required to provide a Medical Certificate that accurately reflects your level of fitness for work based on the doctor’s clinical opinion.
What needs to be on a medical certificate?
The medical certificate must outline the hours you are able to work per week and what physical restrictions, if any, should be placed on your employment. This is known as suitable employment.
Suitable employment may be:
- A reduction of hours
- A restriction on the physical type of work you can perform
- A restriction on your ability to travel or
- Or a combination of the above
What is suitable employment/duties?
Suitable duties are defined by the Workers Compensation Legislation as taking into account:
- Your capabilities as listed on your medical certificate
- Your age, education and work skills
- Where you live
- The duties must be useful to your employer’s trade or business
- The duties must comply with the Injury Management Plan
- The duties must not be demeaning or token employment
- Under the Workers Compensation Legislation an employer is required to provide suitable duties. The reality is that an employer must only provide suitable duties if it is reasonable for the employer to do so.
For instance, if the employer is a construction company and has no suitable light work then they will not be forced to create a job which does not exist. This is despite the Workers Compensation Legislation requiring an employer to assist with return to work.
Note: If you voluntarily resign, or are terminated from your work other for any reason except injury your employer does not need to provide you with other suitable duties.
You might also be
interested in
29 April 2026
min read
Garling&Co Winner 2023 Client Choice Awards
We are delighted to share our recent success in the Client Choice Awards, 2023 - Finalist Best Law and Related Services Firm (<30mil) - Winner
Worker's Compensation
29 April 2026
min read
Can I be Fired Whilst on Workers Compensation?
An employer is not allowed to fire or terminate your employment because of an injury within six months from the day the worker becomes unfit for work.
Have you suffered a
serious injury
Allowing seriously injured people to secure the compensation they deserve so they can return to enjoying life.
Unsure? Give us a call
What Our Clients
Are Saying
Featured Testimonial
I cannot speak highly enough of my experience with this workers Compensation team. When I first reached out, I was completely overwhelmed and unsure about the process. I hit rock bottom - unable to return to work, struggling emotionally, and feeling like I had no direction. From the very beginning, the solicitors were nothing short of amazing. They were patient, understanding and incredibly supportive at a time when I needed it most. They took the time to explain every step in a way I could understand, never making me feel rushed or alone. Their professionalism was matched only by their compassion and that combination made all the difference. Throughout the entire journey, I felt heard, respected and genuinely cared for. They fought for me when I didn’t have the strength to fight for myself and thanks to their dedication, I was able to get the outcome I needed to rebuild my life. If you’re unsure, scared or feeling lost like I was, I can confidently say you will be in the best hands with this team. They helped me through one of the hardest chapters of my life, and I am truly grateful. I can’t thank or recommend Garling & Co Lawyers enough.
Matthew Garling and his team have provided incredible support and guidance throughout my MVA damages claim this year, and I can’t thank them enough for making this journey feel like such a breeze. When I initially engaged Garling & co, I had no understanding of what was ahead. I was anxious and unsure about the process, while also navigating the physical challenges of my injuries. With assurance that my matter was being handled with high level of expertise, professionalism and integrity, I was able to focus on recovery instead. Throughout the process, Matthew and Allison have been honest, straightforward and efficient in all communication; being a supportive buffer in all dealings with the insurer, and consistently committed to a successful outcome. The outcome was excellent, and it is with huge relief and great thanks that I can put this matter behind me. I would highly recommend the services of Garling and co for any injury claims of a similar nature, and I’m forever grateful to Matthew and his team.
A big thank you to Matthew for his expertise, dedication, and genuine care in handling my matter. The outcome exceeded my expectations, and I am truly grateful for the excellent work of his entire team. Outstanding results - highly recommended.