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Duty of Care

The term ‘duty of care’ refers to the legal obligation to take reasonable care not to injure or harm another person. This extends to personal injury or death, damage to property, and economic loss.

If a person fails to exercise reasonable care they will likely be found negligent and therefore liable for the injury or harmed sustained.

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Negligence and Duty of Care in NSW

The Civil Liability Act 2002 (NSW) governs negligence law in NSW. For negligence to be established, three key elements must be proven:

  • the risk of harm was foreseeable
  • the risk was not insignificant
  • a reasonable person in the same position would have taken steps to prevent the harm

When the court considers whether a duty of care has been breached, it looks at the likelihood of harm occurring, how serious the harm could be, the burden of taking precautions, and the nature of the relationship between the parties.

Who Owes a Duty of Care?

A duty of care arises in many everyday situations, including relationships between:

  • employers and employees
  • doctors or hospitals and patients
  • schools and students
  • occupiers of premises and people entering those premises
  • road users and other road users

These relationships are well‑established in Australian law and form the basis of many personal injury claims.

Common Duty of Care Situations

Doctor and Patient

Doctors owe a comprehensive duty of care to their patients. This includes proper diagnosis, treatment, advice and warnings about risks and possible outcomes. Hospitals also owe a duty to provide reasonable medical care. A failure to meet these standards may amount to medical negligence.

School and Student

Schools must take reasonable care for the safety and wellbeing of students under their supervision. This duty extends to both physical and psychological harm. For example, if young children are left unsupervised and a student is injured, the school may be found negligent.

Occupiers of Premises

Owners or occupiers of property must take reasonable steps to ensure their premises are safe. This includes preventing foreseeable hazards such as spills, trip hazards or unsafe structures. If a supermarket does not lean up a spill within a reasonable time and someone is injured, the occupier may have breached their duty of care.

Public Liability

A duty of care also applies to public places such as footpaths, parks and public infrastructure. Claims against councils and government bodies can be more complex because the Civil Liability Act provides additional protections. To succeed, you generally need to show the authority had actual knowledge of the hazard — for example, previous complaints about a damaged footpath.

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